Privacy Policy
MatchFix (“we”, “us”) connects people who need local services with professionals who perform them. In the app we call these roles clients and providers (you may also see “homeowner” or “contractor” in our systems). This policy describes what we collect during early access. A fuller policy may ship before general availability.
What we collect
- Waitlist signups — email and role (client or provider) when you join from this website.
- Account information — name, email, role (client or provider), and profile details you choose to add (bio, service area, skills, photos).
- Job and request materials — photos, video, voice notes, and text you submit when describing a job.
- Visit and booking data — scheduled times, job details, quotes accepted, and payment status for booked visits.
- Visit messages — text you send in chat threads tied to a booked visit (coordination such as access codes or arrival timing).
- Credentials (providers) — license or registration numbers and related documents you upload for regulated categories. Some fields are stored privately and are not shown on your public profile (for example, a driver’s license number).
- Payment information — card and payout details are processed by Stripe. We receive limited payment metadata (such as amount, status, and identifiers), not your full card number.
- Device and usage data — push notification tokens, app events needed to operate matching, scheduling, messaging, and security, and standard web analytics on this marketing site.
How we use it
- Create job briefs, match providers, generate quotes, schedule visits, and process payments
- Deliver in-app and push notifications about bookings, messages, and account activity
- Verify provider credentials and show appropriate trust signals to clients
- Secure accounts, prevent fraud, and resolve disputes
- Improve the product using aggregated or de-identified insights where possible
What others can see
- Clients and providers on a visit can see each other’s names, relevant job details, and messages in that visit’s chat thread.
- Public provider profiles may show business name, skills, reviews, and verified-credential status. Trade license numbers may be shown where appropriate. Sensitive credentials (such as driver’s license numbers) are not displayed publicly; clients may see verified status and optional details you choose to share (such as a vehicle plate).
- We do not sell your personal information.
Third-party services
We use trusted vendors to run MatchFix, including:
- Supabase — authentication, database, file storage, and realtime delivery
- Stripe — payments and provider payouts
- Firebase Cloud Messaging — push notifications (when enabled)
- AI providers — to analyze job media and generate structured job briefs
These vendors process data on our behalf under their own terms and privacy policies.
Retention
- Account and job data is kept while your account is active and as needed to provide the service.
- Visit messages are retained for the booked visit and a short period afterward, then may be archived or deleted according to product rules.
- Payment records may be kept longer where required for tax, fraud prevention, or law.
Your choices
- Update profile and credential information in the app.
- Turn off push notifications in your device settings.
- Request access, correction, or deletion of your data by emailing us. We will respond within a reasonable time.
Security
We use industry-standard measures such as encrypted connections and access controls. No method of transmission or storage is completely secure.
Children
MatchFix is not directed at children under 13, and we do not knowingly collect their information.
Changes
We may update this policy as features evolve. We will revise the “Last updated” date and, for material changes, provide notice in the app or by email where appropriate.
Contact
Privacy questions or requests: Contact page or hello@matchfix.ai